Tjalda.is & Parka Camping
These Terms apply specifically to camping bookings made through Tjalda.is and Parka Camping. If you are using Parka's parking payment service, please see the separate Parka Terms & Conditions.
1. Introduction
These Terms & Conditions ("Terms") govern your use of Tjalda.is and the Parka Camping booking platform (collectively referred to as the "Platform"), owned and operated by Parka Solutions ehf. ("Parka", "we", "our", or "us").
By accessing the Platform, browsing campsite information, creating a booking, or making a payment through the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you should not use the Platform.
2. About Tjalda.is & Parka Camping
Tjalda.is is an online platform providing information about campsites in Iceland.
Parka Camping is an online booking and payment solution that enables independent campsite operators to accept bookings, payments, and manage their campsite operations.
Unless explicitly stated otherwise, Parka does not own, lease, manage, operate or control any campsite listed on the Platform.
Each campsite is independently owned and operated by the respective campsite operator.
3. Role of Parka
Parka acts solely as a technology provider and booking intermediary.
The accommodation agreement is entered into directly between the guest and the campsite operator.
Parka is not a party to the accommodation agreement and is not responsible for the operation or management of any campsite.
Each campsite operator is solely responsible for:
- Operating the campsite;
- Prices and fees;
- Availability;
- Opening periods;
- Facilities and services;
- Campsite descriptions and photographs;
- Campsite rules and policies;
- Customer service;
- Check-in and check-out procedures;
- Cancellations and refunds;
- Compliance with applicable laws and regulations.
Questions relating to a campsite, your stay, facilities, campsite rules, or an existing booking should be directed to the campsite operator.
4. Campsite Information
Information displayed on the Platform is provided by the individual campsite operator.
This includes, but is not limited to:
- Prices;
- Availability;
- Facilities;
- Photographs;
- Descriptions;
- Opening dates;
- Services;
- Campsite policies.
While Parka aims to present accurate information, we cannot guarantee that all information is complete, accurate, or up to date.
The campsite operator is solely responsible for maintaining accurate information.
5. Bookings and Payments
Bookings made through Parka Camping are processed electronically.
A booking becomes confirmed only after successful payment (where applicable) and once a booking confirmation has been issued.
Guests are responsible for providing complete and accurate booking information.
Where available, payments are processed through Parka's payment solution or another payment provider selected by the campsite operator.
Booking confirmations are sent electronically to the email address provided during the booking process. Guests are responsible for ensuring they receive and retain their booking confirmation.
Guests should be prepared to present their booking confirmation, either in digital or printed form, upon request at the campsite.
Parka Camping does not provide a guest login or account where bookings can be viewed after purchase. The booking confirmation email serves as the guest's proof of booking.
If a booking confirmation has been lost or cannot be located, guests may contact the campsite directly or tjalda@tjalda.is to request that it be resent. Requests are processed during Tjalda.is opening hours on weekdays.
6. Campsite Policies
Each campsite operates independently and establishes its own policies, rules and conditions.
These may include, but are not limited to:
- Cancellation and refund policies;
- Check-in and check-out times;
- Quiet hours;
- Pet policies;
- Visitor policies;
- Vehicle access;
- Electricity usage;
- Shower facilities;
- Kitchen facilities;
- Additional services and optional extras;
- No-show policies;
- Age restrictions;
- Health and safety requirements;
- Any other campsite-specific rules.
Guests are responsible for reviewing the applicable campsite policies before completing a booking.
During the booking process, guests are required to confirm that they have read and accepted the campsite's own policies.
Parka does not create, modify or enforce campsite policies.
7. Cancellations and Refunds
Each campsite operator determines its own cancellation, amendment and refund policy.
The applicable policy is displayed during the booking process before payment is completed.
Guests are responsible for reviewing and accepting these policies before making a booking.
Parka does not determine cancellation or refund policies and is not responsible for disputes relating to cancellations or refunds.
Where Parka processes payments on behalf of a campsite operator, approved refunds may be processed through the Platform in accordance with the campsite operator's instructions.
8. Vehicle Registration and Automated Access
Some campsites use Parka Camping for automated access, including licence plate recognition (ANPR), QR codes, gates, or self-service check-in.
Guests are responsible for providing accurate vehicle registration numbers and booking information.
Incorrect information may delay or prevent access to the campsite.
If a vehicle registration number was not entered during the booking process, it can only be added by the guest through the booking confirmation email prior to or upon arrival at the campsite.
Neither the campsite operator nor Parka can add or modify vehicle registration numbers on behalf of guests.
Parka is not responsible for access issues caused by incorrect or incomplete information supplied by the guest.
9. Guest Responsibilities
Guests agree to:
- Provide accurate booking information;
- Follow all campsite rules established by the campsite operator;
- Respect other guests and campsite facilities;
- Comply with Icelandic laws and regulations;
- Use campsite facilities responsibly;
- Accept responsibility for any damage caused by themselves or members of their booking.
10. Liability
To the maximum extent permitted by applicable law, Parka shall not be liable for:
- Information supplied by campsite operators;
- Errors or omissions in campsite listings;
- Changes in prices or availability;
- Closure of campsites;
- Cancellation of bookings by campsite operators;
- Campsite facilities or services;
- Health and safety matters at campsites;
- Guest complaints relating to a campsite;
- Property loss or damage occurring at campsites;
- Injuries occurring at campsites;
- Weather conditions, natural events or force majeure;
- Disputes between guests and campsite operators.
Parka's responsibility is limited to providing the functionality of the Platform.
While we strive to ensure uninterrupted access to the Platform, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.
11. Privacy
Personal information is processed in accordance with our Privacy Policy.
Information necessary to complete bookings may be shared with the relevant campsite operator.
12. Intellectual Property
All content available on Tjalda.is and Parka Camping, including software, design, graphics, text, trademarks, logos and other intellectual property, is owned by or licensed to Parka Solutions ehf., unless otherwise stated.
No content may be copied, reproduced or distributed without prior written permission.
13. Changes to these Terms
Parka reserves the right to amend these Terms at any time.
The latest version will always be published on the Platform.
Continued use of the Platform after updated Terms have been published constitutes acceptance of those changes.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Iceland.
Any dispute arising from these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the Icelandic courts.
Contact
If you have any questions regarding these Terms, please contact us:
Parka Solutions ehf.
Email: tjalda@tjalda.is